A patient grievance is a formal complaint about a situation, event, or condition involving a person receiving End Stage Renal Disease (ESRD) care or services. Each ESRD facility is required to have a procedure for resolving patient grievances. A grievance can be filed by a patient, or their representative, without restraint or interference and without fear of discrimination or reprisal
If an ESRD patient feels that a grievance has not been adequately addressed at the facility level, or chooses not to use the facility grievance process, the patient may file a grievance with the Network. All grievances and the deliberations connected to them are confidential. The Network may: act as a facilitator/coordinator; directly investigate the grievance; or refer the concern to a more appropriate agency. Responding to individuals with end stage renal disease who have concerns regarding quality of care, access to ESRD services, and rehabilitation is a high priority at the Renal Network. The patient will be notified in writing of the outcome.
If you think you may have a grievance or want to have a confidential discussion about a situation, event, or condition involving your ESRD care or services, you may call the Renal Network at (800) 973-3773.